Onsite IT Support Analyst
THE CHANNEL RECRUITER LTD · EC1A1AA · posted 25 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£35,254 to £53,980estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Not derived. We hold too little to place this role on the scale.
We hold too little public record data about this employer, occupation and salary to say anything about sponsorship for this role.
- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Job title: Onsite Support Analyst
Location: Central London
Full time
Salary: £Competitive
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more
Are you an experienced IT Support professional looking for a flexible, part-time opportunity?
We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently.
What You'll Be Doing:
Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing and resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact.
What We're Looking For
Essential
Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of:
Windows 10 & 11 Microsoft 365 Active Directory Azure AD Intune & Autopilot ServiceNow or similar ticketing tools
Experience managing support tickets and working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance.
Desirable
ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
Keywords: Onsite Support Engineer, Deskside Support Engineer, End user support engineer, 2 line support engineer, technical support engineer, onsite support analyst
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