SOC 2020 · 3132
IT user support technicians
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Shortage list only
Below the usual skill level, but listed.
Salary floor
£41,700
The general threshold, £41,700, is the higher of the two.
Shortage lists
Temporary Shortage List
Listed roles carry their own restrictions — check GOV.UK.
Shortage list conditions
Temporary Shortage List: all jobs in this code. Certificate of sponsorship must be issued before 31 Dec 2026.
Shortage-list jobs are below the usual skill level, so employers face restrictions such as no dependants and no salary discount. Check GOV.UK for the current conditions.
Salary the job must pay
A Skilled Worker job must pay at least the higher of the general threshold and the going rate for its occupation code.
Going rate (standard)
£33,400
General threshold
£41,700
Visa thresholds from
Minimum for this role
£41,700
Home Office going rates from
New entrants and some other cases can use 70% of the going rate, £33,400, subject to the lower general threshold of £33,400.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
- UK pay for this occupation
- Going rate£33,400
- General threshold£41,700
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| General threshold | £41,700 |
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | £25,000 | £29,206 | £35,128 | £44,720 | — |
| East 2025 | — | — | £37,263 | — | — |
| East Midlands 2025 | — | — | £32,804 | — | — |
| London 2025 | — | — | £42,402 | — | — |
| North West 2025 | — | — | £34,182 | — | — |
Job titles in this code
What the work involves
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Typical tasks
provides technical support to IT users
advises users on how to resolve hardware and software problems
installs and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected
reports on commonly occurring queries to detect underlying problems
Entry routes and qualifications
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.