IT Support Engineer
VIQU IT Recruitment · SG20AA · posted 8 days ago
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
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IT Support Engineer - Stevenage
VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.
The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.
The role:
This role will involve managing and escalating support tickets for 3 party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.
Key skills & responsibilities for the First Line Support:
1 Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
SharePoint Windows 10 Office 365 Active Directory Azure
Experience supporting with face-to-face IT support Triaging tickets and escalating to relevant teams where necessary Using their inbuilt ticketing system Excellent customer service skills Supporting with AV – Meeting room set ups and issues Supporting with Break fix issues.
Role details:
Job role: IT Support Engineer Job type: Contract Location – Stevenage– 5 days per week onsite
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
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