IT Support Engineer
Northwood · TF33AB · posted 14 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£28,930 to £44,297estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Estimated salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.
You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.
Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.
About the Role
An insight into the role:
- Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
- Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
- Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.
- Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).
- Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
- Support device management, security policies, updates, and application deployment.
- Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
- Support the rollout of IT improvements and technology upgrades across sites.
- Perform basic printer, hand-held device and peripheral troubleshooting.
- Participate in digital transformation or cloud migration initiatives.
- Assist with documentation, testing, and deployment activities for IT improvement projects.
- Collaborate with colleagues across the IT team to deliver multi-site projects.
Benefits
Company pension Life assurance Sick pay Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme
Requirements
We’re looking for knowledge and understanding in the following areas:
- Windows 11 configuration, troubleshooting, and user profile management.
- Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
- Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
Information from public records, not immigration advice.