IT Support Engineer
University of the Built Environment · RG14BS · posted 10 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£28,000stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary is below the going rate.
We hold the employer, the occupation, a stated salary and the advert's own wording.
Why
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IT Support Engineer
Full time (35 hrs/wk), fixed term for up to 12 months
Based Horizons (Reading, Berkshire) with up to two days per week working from home
Salary up to £28,000 pa plus benefits
We have an exciting opportunity for an enthusiastic IT Support Engineer to join our busy and ever-growing Technology team.
As a key member of the Service Desk, you will play an integral role in supporting both students and staff across the University, ensuring they receive a high-quality and effective service. Acting as a first point of contact for technical queries, you will deliver excellent customer service while troubleshooting issues and helping users get the most from our technology.
This is a fantastic opportunity for someone looking to build their technical expertise, broaden their skillset, and develop their career within a supportive team environment. Joining us during a period of change and growth, you'll have the chance to make a real impact while helping shape the future of technology services across the University.
Your accountabilities and responsibilities include:
Manage incoming incidents and service requests within the service desk system Provide technical support for end-user computing, device management, end-user M365 troubleshooting, networking basics, AV/teaching room support, and identity/access issues Ensure that the customer is continually updated throughout the lifecycle of their ticket Follow IT procedures, processes and guidelines to set up new starters, changes or leavers
Our main requirements:
Experience in a similar/technical role Experience working with Active Directory An understanding of setup and configuration of hardware; laptops and other peripherals Ability to troubleshoot networking basics (DNS, DHCP, Wi-Fi, VPN) Strong communication and listening skills, with a commitment to providing excellent customer service
At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.
We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
Information from public records, not immigration advice.