IT Support Technician
Hays Specialist Recruitment Limited · Guildford · posted 15 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£35,000 to £38,000stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Not derived. We hold too little to place this role on the scale.
We hold too little public record data about this employer, occupation and salary to say anything about sponsorship for this role.
- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
Why
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Your New Company
We are currently recruiting for an IT Support Analyst to join an established team on a permanent basis. This is a newly created position due to the organisations growth. Please note this role is 5 days a week on site in Guildford. This is an excellent opportunity for an existing 1st Line/ Service Desk, or IT Support Analyst looking for the next step in their career. You'll be joining a collaborative team who enjoy providing high-quality technical support to internal customers, whilst contributing to the ongoing improvement of IT services and infrastructure. Working closely with colleagues across the business, you will play a key role in ensuring the reliable operation of technology systems and delivering an excellent end-user experience.
Your New Role
As an IT Support Analyst, you will provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner. You will diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faults. You will also be responsible for configuring and deploying new hardware and software, supporting IT operations and maintenance activities, and helping to maintain a stable and secure technology environment.
The role will involve maintaining accurate IT documentation, assisting with hardware asset management and inventory control, and working closely with senior IT colleagues and third-party suppliers where escalation is required. You will also be encouraged to develop your technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience. Some travel between sites will be required, therefore a full UK driving licence is essential.
What You'll Need to Succeed
To be successful in this role, you will have previous experience providing technical support in a similar role (providing BAU and project support) and possess strong communication skills, with the ability to engage effectively with stakeholders at all levels. You will have experience supporting Windows 10 and Windows 11 environments, managing hardware lifecycle activities, and installing, configuring and maintaining desktops, laptops, printers and associated IT equipment.
You will have a solid understanding of networking fundamentals, including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions or Linux environments would be advantageous but is not essential.
Information from public records, not immigration advice.