Senior Technical Support Engineer
Domino Data Lab Limited · Remote Germany · posted 8 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£32,759 to £42,802estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Moderate
- Licensed for Skilled Worker
- Estimated salary is below the going rate
- A rating on the licence
On the public records we hold, sponsorship for this role looks possible: licensed for Skilled Worker, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
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Who we are
At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What we are building
As a Technical Support Engineer, you're the bridge between our customers and our Engineering organization. You'll own technical support cases end-to-end, triaging issues across Kubernetes infrastructure, ML platform components, authentication, data connectivity, and model deployment, and ensuring every customer gets a clear and timely resolution. You'll also contribute to the knowledge base that helps the whole team scale.
What your impact will be
Own support cases for enterprise customers across all severity levels, from initial triage through resolution, with clear communication and accurate expectations throughout
Diagnose and resolve Kubernetes and cloud infrastructure issues: pod failures, resource limits, persistent volumes, RBAC, ingress, and cluster-level diagnostics
Troubleshoot ML platform problems including workspace and job failures, environment build errors, model deployment issues, and data connector failures
File detailed, actionable bug reports and enhancement requests in Jira and act as the customer's advocate with Product and Engineering
Write and review knowledge base articles, how-to guides, and troubleshooting docs, building the reference layer that helps customers and teammates solve problems faster
Hand off cases cleanly in a follow-the-sun model across AMER, EMEA, and APAC, ensuring continuity for global enterprise accounts
Run live troubleshooting sessions with customers via video call and participate in EMEA weekend on-call rotation per team schedule
What we look for in this role
Information from public records, not immigration advice.