Customer Success Manager
MongoDB UK Limited · New York City · posted 10 days ago
Going rate £35,200UK median £37,535
Home Office going rates from
Occupation
Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£30,098 to £51,485estimated
- Going rate£35,200
- UK median£37,535
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,722 |
| 25th | £30,098 |
| 50th | £37,535 |
| 75th | £51,485 |
| Going rate | £35,200 |
| UK median | £37,535 |
Sponsorship
Sponsorship chance
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in New York for our hybrid working model.
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
Key Responsibilities
Customer Advisory
Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
Account & Portfolio Management
Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Internal Collaboration & Customer Advocacy
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