SOC 2020 · 4143
Customer service managers
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Not eligible
No Skilled Worker route through this code.
Salary floor
£41,700
The general threshold, £41,700, is the higher of the two.
Shortage lists
Not listed
This code is on neither the Immigration Salary List nor the Temporary Shortage List.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
- UK pay for this occupation
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,722 |
| 25th | £30,098 |
| 50th | £37,535 |
| 75th | £51,485 |
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | £25,722 | £30,098 | £37,535 | £51,485 | — |
| London 2025 | — | — | £45,855 | — | — |
| North East 2025 | — | — | £40,491 | — | — |
| North West 2025 | — | — | £32,891 | — | — |
| South East 2025 | — | — | £45,030 | — | — |
| South West |
Job titles in this code
What the work involves
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
Typical tasks
develops and implements policies and procedures to deal effectively with customer requirements and complaints
co-ordinates and controls the work of those within customer services departments
discusses customer responses with other managers with a view to improving the product or service provided
plans and co-ordinates the operations of help and advisory services to provide support for customers and users
Entry routes and qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.