Senior IT Support Technician
Yolk Recruitment Ltd · Lydney · posted 14 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£50,000stated · above the range ONS published
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
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Senior IT Support Technician
Location: Lydney Working pattern: On-site Salary: Up to £50000 DOE
Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.
This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.
What you'll be doing
Acting as the senior technical escalation point for complex and critical on-site IT incidents. Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action. Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems. Working across Windows environments, endpoint management, Active Directory, Exchange and identity management. Supporting endpoint configuration, patching, system hardening and security controls. Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives. Supporting incident, problem and change management within an ITIL-aligned environment. Monitoring recurring issues and service performance to help reduce incidents and downtime. Supporting hardware standards and asset lifecycle management. Working with global IT teams, vendors and third parties on technical solutions. Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.
What we're looking for
You'll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.
You'll need experience across:
Windows operating systems and enterprise endpoint management Microsoft Office Active Directory, Exchange and identity management Endpoint configuration and patching System hardening and security controls ITSM platforms Incident, problem and change management Root-cause analysis and technical problem-solving Supporting on-site infrastructure and end-user technology
Experience mentoring other IT professionals would also be valuable.
A full driving licence and car is required for this role .
Benefits
Employee Assistance Programme Company Pension Cycle to Work Scheme
Information from public records, not immigration advice.