IT Support Engineer
RHL · Argyll · posted 2 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£29,206 to £44,720estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Estimated salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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IT Support Engineer - Garelochhead (Hybrid)
Salary: £30,000 + 15% Pension + 30 days leave (+public holidays)
Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute Working pattern: Mon-Thu on site, Fri WFH Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required Commute: You should live within roughly 45-60 minutes of Garelochhead
The role Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture.
This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key.
What you'll be responsible for
Acting as a key point of contact for IT issues, resolving tickets and escalating when required.
Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.
Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.
Working within formal change control for any amendments to systems, services or configurations.
Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders.
Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records.
Maintaining secure backup practices and producing clear implementation / recovery documentation.
Keeping documentation current and ensuring all work is properly recorded in relevant systems.
Supporting IT projects and, where needed, coordinating smaller pieces of project delivery.
Spotting compatibility or deployment risks early and helping prevent disruption.
Assisting with diagnostics and recovery procedures to restore systems or services when required.
Experienced required
A relevant IT qualification or equivalent practical experience.
Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line).
Information from public records, not immigration advice.