Enterprise Customer Success Manager
Domino Data Lab Limited · Remote US (East Coast) · posted 11 days ago
Going rate £35,200UK median £37,535
Home Office going rates from
Occupation
Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£30,098 to £51,485estimated
- Going rate£35,200
- UK median£37,535
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,722 |
| 25th | £30,098 |
| 50th | £37,535 |
| 75th | £51,485 |
| Going rate | £35,200 |
| UK median | £37,535 |
Sponsorship
Sponsorship chance
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Who we are
At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What we are building
The Customer Experience organization plays a key role in Domino’s continued growth as a startup and ensuring we help our customers achieve their data science goals.
As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation.
What your impact will be
Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
Information from public records, not immigration advice.