Technical Support Engineer
Sigma Computing UK Limited · New York City, NY · posted 30 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£29,206 to £44,720estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Moderate
- Licensed for Skilled Worker
- Estimated salary is below the going rate
- A rating on the licence
On the public records we hold, sponsorship for this role looks possible: licensed for Skilled Worker, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
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Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing
You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
SQL query performance troubleshooting and query plan analysis.
Proficient in data modeling concepts.
Ability to chart data into logical visualizations.
A proven track record of building trust with customers and bringing issues to resolution quickly.
Excellent verbal and written communication skills.
A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
Supporting a cloud service in production.
Information from public records, not immigration advice.