IT Support Engineer
Domino Data Lab Limited · Remote India, Remote EU, Remote South America · posted 10 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£29,206 to £44,720estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Moderate
- Licensed for Skilled Worker
- Estimated salary is below the going rate
- A rating on the licence
On the public records we hold, sponsorship for this role looks possible: licensed for Skilled Worker, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
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Who we are
At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai
What we are building
The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.
What your impact will be
In your first year, you will:
Improve IT support: Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
Enhancing global onboarding: manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner
Supporting onboarding/offboarding: run global processes and deliver IT training to employees
Securing access: administer identity providers (Google Workspace, Okta)
Building scalable processes: document best practices and grow the IT Knowledge Base
What we look for in this role
5+ years in IT, including 2+ years implementing IT management software
Proven ability to independently to execute IT operations end-to-end in a small, fast-paced environment (150–300 employees)
Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
Security-first mindset with a strong bias toward reliability and edge-case thinking
Proactive process improver who documents and future-proofs IT systems
Strong communicator who partners well across teams
What we value
Information from public records, not immigration advice.