Customer Success Manager
AvePoint UK Ltd. · Sydney, New South Wales, Australia · posted 36 days ago
Going rate £35,200UK median £37,535
Home Office going rates from
Occupation
Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£30,098 to £51,485estimated
- Going rate£35,200
- UK median£37,535
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,722 |
| 25th | £30,098 |
| 50th | £37,535 |
| 75th | £51,485 |
| Going rate | £35,200 |
| UK median | £37,535 |
Sponsorship
Sponsorship chance
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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About the position:
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Key responsibilities:
Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction
Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
Solving customer problems through active product fit analysis and alignment to business needs
Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
Becoming an expert in the features and benefits of our applications
Delivering web-based and/or onsite product overviews and training sessions for clients
Provide advisory and consultancy with clients regarding AvePoint technologies
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
What you will bring to our team:
Bachelor’s degree or equivalent education
Several years of experience in a technical or business consulting role in SaaS industry, such as technical account management or business analysis
Strong customer satisfaction, customer service, adoption, and retention experience
Information from public records, not immigration advice.