Service Desk Support Analyst
FRP Group · CM133BE · posted 60 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£30,981 to £47,438estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Estimated salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Company Description
About FRP
At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.
Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.
Job Description
The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.
Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites)
Reports To: Service Desk Manager
Key responsibilities:
Serve as the initial contact for IT support via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service requests using the ITSM platform. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to second-line support or specialist teams, ensuring thorough documentation. Provide guidance and support for core business applications (e.g., Microsoft 365, collaboration tools, and FRP-specific systems). Maintain accurate records of all interactions and resolutions in line with compliance standards. Follow ITIL-aligned best practices for incident, problem, and request management. Assist in creating and maintaining knowledge base articles to support self-service and team efficiency. Ensure adherence to FRP’s security policies and regulatory requirements. Contribute to continuous improvement initiatives within the Service Desk function.
Qualifications
Essential:
Strong customer service and communication skills, with a professional and client-focused approach. Solid understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy).
Information from public records, not immigration advice.