Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
UK pay for this occupation
This role£34,560 to £48,695estimated
Going rate£35,200
UK median£37,535
ONS Annual Survey of Hours and Earnings 2025, full-time gross annual pay, UK.View these figures as a table
ASHE pay percentiles for Customer service managers in UK
Percentile
Pay
10th
£25,722
25th
£30,098
50th
£37,535
75th
£51,485
Going rate
£35,200
UK median
£37,535
Sponsorship
Sponsorship chance
Occupation not eligible
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
Confidence: medium
The salary is an estimate from national earnings data, not the employer's figure.
Why
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MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in New York City for our hybrid working model.
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Key Responsibilities
Customer Advisory
Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
Information from public records, not immigration advice.
Blocking: Occupation is not eligible for Skilled Worker
Occupation code 4143 (Customer service managers) is not eligible for the Skilled Worker route, and is on no shortage list still in force on 11 Sept 2026.
Immigration Rules Appendix Skilled Occupations
In favour: Licensed for Skilled Worker
MongoDB UK Limited is on the register with an active Skilled Worker route (Worker (A rating)).
Home Office register of licensed sponsors
Against: Estimated salary is below the going rate
No salary is stated, so this uses an estimate of £34,560 from ASHE estimate (low end of the senior band) (1 Apr 2025). It falls £7,140 short of the general Skilled Worker salary threshold of £41,700. Because that salary is estimated rather than stated, this rule counts half.
Home Office register of licensed sponsors snapshot
Routes on the licence
Routes and ratings on this sponsor's licence
Route
Rating
Status
Global Business Mobility: Senior or Specialist Worker
Worker (A rating)
Current
Skilled Worker
Worker (A rating)
Current
Going-rate check
Occupation code 4143 is not eligible for the Skilled Worker route on the current rules.
Information from public records, not immigration advice.
Account & Portfolio Management
Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions
Internal Collaboration & Customer Advocacy
Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
What You Will Bring
Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
Communication : Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req. ID: 426272 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $87,000 — $172,000 USD
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