IT Service Desk Manager
Business Stream · EH129SE · posted 3 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£45,000stated · above the range ONS published
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Low
- Not matched to a licence on the register
- Salary clears the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary clears the going rate.
We hold the employer, the occupation, a stated salary and the advert's own wording.
Why
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As IT Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with day-to-day technical activities. You’ll help maintain the stability and performance of key business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague experience.
About you
You’ll be a customer-focused and approachable IT professional who enjoys leading others, solving problems and taking ownership through to resolution. You’ll bring a strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business.
Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft 365, cloud services and a range of infrastructure technologies, including networking, cyber security and device management. A supportive and effective leadership style, with the ability to organise workloads, set priorities and inspire a customer-focused team. A hands-on approach to troubleshooting, with the confidence to take ownership of issues, identify root causes and deliver timely solutions or workarounds. The ability to stay calm under pressure, manage competing deadlines and communicate technical information clearly to different audiences. Strong relationship-building skills and experience of working effectively with internal stakeholders, external partners and suppliers. A Higher Grade, GCSE-level qualification or equivalent. An HNC in Computing/IT, ITIL v4 knowledge, Halo ITSM experience or experience in utilities would be an advantage.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
Salary up to £45,000 per annum plus bonus up to 20% Attractive pension plan Hybrid working (3 days in office, 2 days at home) 31 days annual leave and six bank holidays Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including electric vehicles and cycle to work
Information from public records, not immigration advice.