1st Line IT Support
Rise Technical Recruitment Limited · Tamworth · posted 8 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£26,000 to £30,000stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Not derived. We hold too little to place this role on the scale.
We hold too little public record data about this employer, occupation and salary to say anything about sponsorship for this role.
- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
Why
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1 Line IT Support Tamworth (5 days on-site) £26,000 - £30,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing. The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support. The Role:
First point of contact for IT service requests via phone, email and ticketing tools Troubleshoot hardware and software issues at first-line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests
The Person:
Previous experience in an IT support or service desk role (desirable) Strong communication and customer service skills Basic knowledge of IT systems, hardware and software Organised with good attention to detail Keen to learn and develop technical skills
Reference Number: BBBH279114
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates.
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