IT Support Engineer
Robert Walters · Warrington · posted 37 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£28,000 to £32,000stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Not derived. We hold too little to place this role on the scale.
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- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
Why
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We are scaling our IT operations and looking for driven IT Service Desk Analysts to anchor our support function. Whether you are stepping in to handle frontline triage or bringing deep technical troubleshooting to our second-line operations, you'll play a vital role in keeping our internal systems connected, secure, and running smoothly.
My client is a multi-national, multi-platform business looking to expand their IT Support desk. You will be an experienced IT Engineer or ICT Technician , preferably coming from the ranks of IT Apprenticeship programme.
What You'll Do
Be the Tech Lifeline: Answer, triage, and resolve incoming incidents across hardware, software, networking, telephony, and system access.
Get Hands-On with Hardware: Image, configure, deploy, and maintain laptops, desktops, and mobile devices to high operational standards.
Manage Cloud & Access Systems: Handle day-to-day administration across Active Directory, Microsoft Entra ID, Microsoft Exchange, and Microsoft 365 (including permissions, account provisioning, and mailbox management).
Keep Documentation Sharp: Maintain clear, accurate ticket notes, asset inventories, and knowledge base articles so the entire team benefits from your fixes.
Drive Continuous Improvement: For those joining our second-line tier, you will rotate onto first-line support during your initial months to master our internal architecture, help cover leave, and share practical ideas for service enhancement. Plus, you'll occasionally support wider infrastructure rollouts across our operational sites.
Champion Security: Protect company data, adhere to info-sec policies, and flag any vulnerabilities or security concerns straight away.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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