IT Support Engineer
InfoTrack UK · City of London · posted 25 days ago
Going rate £33,400UK median £35,128London £42,402
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£35,254 to £53,980estimated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Estimated salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and estimated salary is below the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy solving technical problems and providing excellent IT support to users? Are you a hands-on IT professional who enjoys working with technology, supporting colleagues and finding practical solutions to technical challenges? We're looking for an IT Support Engineer to join our IT team and play a key role in supporting InfoTrack’s network, infrastructure and users across our growing UK business. This is an excellent opportunity for a proactive and technically minded IT professional to take ownership of IT support within our London Waterloo office, while also supporting colleagues across our other locations and remote workforce. You'll work as part of a multi-disciplined IT team, with opportunities to develop your technical skills and progress your career. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As a pioneer in the legal technology sector, we've grown rapidly in the UK while continuing to develop and bring innovative technology solutions to the market. Our IT team plays an important role in supporting our people and ensuring they have the technology and services they need to do their best work. What you’ll be doing In this role, you will:
- Act as the onsite IT representative for InfoTrack’s London Waterloo office, taking ownership of day-to-day IT support and ensuring users have the technology they need
- Provide excellent customer service by handling support requests in person, via email and through the IT Service Desk
- Triage and resolve Service Desk requests within defined SLAs, keeping users informed throughout the process
- Support a largely technical user base, investigating issues and escalating requests to the wider IT team where appropriate
- Manage the onboarding and offboarding of employees in the London Waterloo office, including configuring hardware and software, imaging computers and preparing desks and IT equipment for new starters
- Install and configure software and hardware to ensure users are fully equipped to work effectively
- Administer user accounts and access using Microsoft Office 365, Azure, Active Directory and Exchange
- Support users across InfoTrack’s other office locations, including Woking, London Waterloo and remote employees
- Work collaboratively with the wider IT team to deliver a broad range of technology and support services
Information from public records, not immigration advice.