IT Support Officer
Yorkshire Dales National Park Authority · DL83EN · posted 7 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£27,254stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary is below the going rate.
We hold the employer, the occupation, a stated salary and the advert's own wording.
Why
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IT Support Officer
Salary: £27,254 to £30,024 per annum
Contract: Permanent, Full-time (37 hours per week)
Location: Bainbridge (near Leyburn)
We’re looking for a service-focused and technically capable IT Support Officer who enjoys working with people as much as technology. If you’re committed to continuous improvement, high-quality service and being part of a collaborative team, this could be a great opportunity for you.
This is a permanent, full-time role based in our Bainbridge office, with occasional travel across the Park. There is also potential for some home working, depending on business needs.
About Us
We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales. Set against expansive heather moorland tops, each valley has its own distinct charm, from crags and waterfalls to an underground labyrinth of caves.
The Benefits
- Generous leave: starting at 26 days plus bank holidays
- Flexible working: Flexi-time scheme
- Excellent pension: Local Government Defined Benefit Pension Scheme
- Wellbeing support: Subsidised healthcare scheme, cycle to work scheme and staff discounts
- Free parking pass for our car parks
The Role
You’ll provide first-line technical support to staff, acting as a key point of contact for IT queries. This includes resolving incidents efficiently, maintaining accurate records within the incident management system, and supporting users both remotely and in person.
You’ll help maintain and improve the Authority’s IT environment, including hardware, systems and applications, ensuring they meet professional standards. This includes configuring equipment, supporting software installations and upgrades, maintaining secure and compliant records, and contributing to system improvements, documentation and user guidance. You’ll also support IT projects and promote effective use of technology across the organisation.
Key Responsibilities
- Provide first-line IT support to staff
- Manage and resolve incidents via the IT service system
- Install, configure and maintain hardware and software
- Support IT projects and system improvements
About You
You’ll have a relevant qualification or equivalent experience supporting IT systems in a Microsoft Windows environment, along with strong diagnostic and troubleshooting skills. Experience of Windows 10/11, Microsoft 365, Windows Server (2019/2022), and technologies such as Veeam, Hyper-V and Teams Phone is desirable.
Information from public records, not immigration advice.