Customer Services Manager
2i Recruit Ltd · Romsey · posted 22 days ago
Going rate £35,200UK median £37,535
Home Office going rates from
Occupation
Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£50,000stated
- Going rate£35,200
- UK median£37,535
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,722 |
| 25th | £30,098 |
| 50th | £37,535 |
| 75th | £51,485 |
| Going rate | £35,200 |
| UK median | £37,535 |
Sponsorship
Sponsorship chance
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
Why
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Our client is seeking an experienced Customer Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.
Key Responsibilities:
Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.
Experience and Skills Requirements
Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. Demonstrable experience within a healthcare, medical, clinical, or regulated environment. Proven experience leading, developing, and managing teams. Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. A proactive, solutions-focused approach with excellent attention to detail. Experience driving operational improvements, service excellence, and patient-centred outcomes.
Advantageous
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