IT Support Analyst - Brighouse
qed legal · Brighouse · posted 5 days ago
Going rate £33,400UK median £35,128
Home Office going rates from
Occupation
3132IT user support technicians
Going rate for this occupation: £33,400 · UK median pay £35,128
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£28,000 to £40,000stated
- Going rate£33,400
- UK median£35,128
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,000 |
| 25th | £29,206 |
| 50th | £35,128 |
| 75th | £44,720 |
| Going rate | £33,400 |
| UK median | £35,128 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Salary is below the going rate
- Eligible only through a shortage list
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary is below the going rate.
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IT Support Analyst – Law Firm Brighouse, West Yorkshire Full Time | Permanent | Office Based / Hybrid After Probation An excellent opportunity has arisen for an experienced IT Support Analyst to join the in-house IT team of a leading Legal 500 law firm based in Brighouse. Supporting approximately 330 users across 12 offices, you will provide responsive first-line and second-line technical support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems. This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance. The position is predominantly office based. Following successful completion of probation, there is the option to work one day per week from home. Travel to other offices across Yorkshire will also be required, with access to a pool car provided. The Role As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible. Key responsibilities will include:
- Providing first-line and second-line IT support via telephone, email, remote access and face-to-face assistance
- Logging, categorising and prioritising incidents within the IT service management system
- Troubleshooting hardware, software, access and connectivity issues
- Supporting Windows desktops, laptops, mobile devices, printers and peripherals
- Setting up, configuring and deploying laptops, smartphones, tablets and other equipment
- Managing user accounts, permissions and access requests
- Supporting new starter onboarding, role changes and leaver processes
- Providing support across Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
- Working with Microsoft Entra ID / Active Directory, Exchange and Intune
- Supporting file-sharing solutions, MFA tools, case management systems and email security platforms
- Escalating complex technical issues to internal specialists or third-party suppliers
- Providing on-site IT support across the firm's Yorkshire offices
- Assisting with equipment installations, office moves and technology rollouts
- Maintaining technical documentation, knowledge-base articles and user guides
- Supporting IT security policies, procedures and best practice
- Identifying recurring technical issues and suggesting service improvements
Information from public records, not immigration advice.