Going rate for this occupation: £35,200 · UK median pay £37,535
Home Office going rates from
Where this salary sits
UK pay for this occupation
This role£68,000 to £92,000stated · above the range ONS published
Going rate£35,200
UK median£37,535
ONS Annual Survey of Hours and Earnings 2025, full-time gross annual pay, UK. ONS published no separate row for this region and occupation, so the national curve is shown.View these figures as a table
ASHE pay percentiles for Customer service managers in UK
Percentile
Pay
10th
£25,722
25th
£30,098
50th
£37,535
75th
£51,485
Going rate
£35,200
UK median
£37,535
Sponsorship
Sponsorship chance
Occupation not eligible
Occupation code 4143 is not eligible for the Skilled Worker route and is on no shortage list still in force, so no employer can sponsor this role on that route.
Confidence: high
We hold the employer, the occupation, a stated salary and the advert's own wording.
Why
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We read this advert for what it asks, check each line against your CV and show you the evidence for every judgement.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/UK Remote | 💰£68,000 - £92,000 (Dependent On Experience) + Incentive Awards tied to your performance + Benefits ✨
About the role We are looking for a CRM Manager to help us launch, build and grow CRM across the EU. This is a foundational role: you'll be responsible for establishing CRM from the ground up across different EU regions, defining how we communicate with customers across their entire lifecycle, and building the processes and infrastructure that will underpin long-term engagement and retention across EU markets as we grow. The ideal candidate is a native or fluent Spanish/Italian speaker with a strong track record in CRM execution across multiple channels and markets. You'll be comfortable with ambiguity, energised by the challenge of building something new, and skilled at turning early signals into structured, always-on programmes that drive sustainable growth - with the flexibility to extend your remit across other EU markets as Monzo's international footprint expands.
⭐ Our CRM team We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life. We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. There’s a huge opportunity for a proactive and passionate CRM Manager to shape the future of our engagement strategy and programmes at Monzo. 🔑 You’ll play a key role by…
Establishing CRM in the EU - defining and building the foundational communication framework for the market, from onboarding and activation through to long-term retention and engagement, with an eye on scalability across other EU markets
Information from public records, not immigration advice.
Blocking: Occupation is not eligible for Skilled Worker
Occupation code 4143 (Customer service managers) is not eligible for the Skilled Worker route, and is on no shortage list still in force on 11 Sept 2026.
Immigration Rules Appendix Skilled Occupations
In favour: Licensed for Skilled Worker
Monzo Bank Ltd is on the register with an active Skilled Worker route (Worker (A rating)).
Home Office register of licensed sponsors
In favour: Salary clears the going rate
£68,000 to £92,000, from the advert, clears the general Skilled Worker salary threshold of £41,700 by £26,300.
Home Office register of licensed sponsors snapshot
Routes on the licence
Routes and ratings on this sponsor's licence
Route
Rating
Status
Global Business Mobility: Senior or Specialist Worker
Worker (A rating)
Current
Skilled Worker
Worker (A rating)
Current
Going-rate check
Occupation code 4143 is not eligible for the Skilled Worker route on the current rules.
Information from public records, not immigration advice.
Owning always-on communications - being the overseer and executor of BAU campaigns across email, push notifications and in-app, ensuring consistency, quality and relevance for EU customers
Executing customer lifecycle CRM journeys across multiple touchpoints, identifying the key moments in a customer's journey where CRM can drive the greatest impact
Identifying required data points and events needed to launch brand new CRM journeys tailored to EU markets
Leading CRM for the EU - acting as the subject matter expert across all product areas and serving as the primary CRM point of contact for EU-based and cross-functional stakeholders
Translating data insights into actionable opportunities, using performance signals to optimise existing campaigns and prioritise what to build next
Collaborating with country and central stakeholders across product, data, engineering, legal, compliance and the wider marketing team to ensure campaigns are compliant, well-targeted and commercially aligned
Building and documenting processes - creating scalable ways of working between the EU CRM function and central teams, ensuring high-quality documentation that supports knowledge sharing and consistency across markets
Developing segmentation strategies in collaboration with CRM Managers and data analysts to reach the right audiences with the right message at the right time
Monitoring campaign performance rigorously, ensuring campaigns are executed safely and in line with regulatory requirements across EU markets
Owning Campaign QA - acting as a second pair of eyes on campaign set-up before launch, maintaining a high bar for accuracy and customer experience
Delivering campaigns with a test and learn approach, generating hypotheses, running experiments and iterating based on results
🤩 We’d love to hear from you if you …
Are a native or fluent Spanish or Italian language speaker - you're confident communicating with customers, local stakeholders and regulatory bodies across EU markets
Have hands-on experience launching CRM in a new market or region, ideally from scratch - you know what good foundations look like and how to build them quickly
Have hands-on experience taking a campaign from signal to roll-out — scoping, planning, approval, build, test, analysis and iteration
Have a proven track record in CRM, with experience designing and implementing successful campaigns and automated journeys across email, push and in-app
Have experience using a CRM platform for delivery ( Braze experience preferred )
Have Fintech or Financial Services experience, with an understanding of the compliance and regulatory considerations that come with it
Have strong analytical skills - you can interpret data, generate hypotheses and use insights to inform strategic decisions (Looker experience is an advantage)
Have experience working with product and country teams, ensuring CRM activity is aligned to local priorities and customer needs
Have excellent organisational skills with the ability to manage multiple priorities, meet deadlines and maintain a keen eye for detail
Take a collaborative approach - you bring stakeholders along with you and are comfortable working across a matrix of central and local teams
Have a problem-solving mindset - you're resourceful, proactive and able to find the right path forward when the answer isn't obvious
Are comfortable with ambiguity - you can make good decisions with incomplete information and move with pace in a fast-changing environment
🙌 What’s in it for you
💰£68,000 - £92,000 + Incentive Awards tied to your performance + Benefits ✨
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits .
🌈 The application journey has 3 key steps
30 minute chat with a Monzo Recruiter
30 minute call with the Hiring Manager
Full Loop: 1 x Role Specific Interview (60 mins) + 1 x Behaviours Interview (45 mins)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#CM-1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
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