SOC 2020 · 7220
Customer service supervisors
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Not eligible
No Skilled Worker route through this code.
Salary floor
£41,700
The general threshold, £41,700, is the higher of the two.
Shortage lists
Not listed
This code is on neither the Immigration Salary List nor the Temporary Shortage List.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
- UK pay for this occupation
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £25,280 |
| 25th | £30,001 |
| 50th | £35,723 |
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | £25,280 | £30,001 | £35,723 | — | — |
| East 2025 | — | — | £36,328 | — | — |
| East Midlands 2025 | — | — | £35,339 | — | — |
| South East 2025 | — | — | £36,865 | — | — |
| South West 2025 | — | — | £32,288 | — | — |
| West Midlands 2025 |
Job titles in this code
What the work involves
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Typical tasks
directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
liaises with clients and handles more complicated or sensitive complaints and queries
develops and plans training for their teams
establishes and monitors work schedules to meet the organisation's requirements
discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems
Entry routes and qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.