SOC 2020 · 7219
Customer service occupations n.e.c.
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Not eligible
No Skilled Worker route through this code.
Salary floor
£41,700
The higher of the going rate and the general threshold.
Shortage lists
Not listed
This code is on neither the Immigration Salary List nor the Temporary Shortage List.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
- UK pay for this occupation
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £21,733 |
| 25th | £24,583 |
| 50th | £27,848 |
| 75th | £33,076 |
| 90th | £41,127 |
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | £21,733 | £24,583 | £27,848 | £33,076 | £41,127 |
| East 2025 | — | — | £29,652 | — | — |
| East Midlands 2025 | — | — | £26,709 | — | — |
| London 2025 | — | — | £30,809 | — | — |
| North East 2025 | — | — | £26,694 |
Job titles in this code
What the work involves
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.
Typical tasks
receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
makes reservations, books tickets, organises insurance policies on behalf of customers
follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
addresses customer complaints and problems
informs customers of special promotions and new product launches
Entry routes and qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.