SOC 2020 · 7212
Telephonists
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Not eligible
No Skilled Worker route through this code.
Salary floor
£41,700
The higher of the going rate and the general threshold.
Shortage lists
Not listed
This code is on neither the Immigration Salary List nor the Temporary Shortage List.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
ONS has not published enough of the pay distribution for Telephonists in UK to draw it. The figures we do hold are shown above.
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | — | — | £31,568 | — | — |
| North West 2025 | — | — | £30,108 | — | — |
| South East 2025 | — | — | £26,840 | — | — |
| West Midlands 2025 | — | — | £32,754 | — | — |
Job titles in this code
What the work involves
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
Typical tasks
receives callers and directs them to appropriate person or department
operates switchboard to connect outgoing calls or to relay incoming or internal calls
reports any faults on telephone operating system
gives advice on dialling and other special features available
provides directory information, dialling codes and details of charges
alerts emergency services in cases of fire, crime or accident
Entry routes and qualifications
Academic qualifications may not be required. On-the-job training is provided.