SOC 2020 · 7211
Call and contact centre occupations
Immigration Rules Appendix Skilled Occupations from
Skilled Worker
Not eligible
No Skilled Worker route through this code.
Salary floor
£41,700
The higher of the going rate and the general threshold.
Shortage lists
Not listed
This code is on neither the Immigration Salary List nor the Temporary Shortage List.
What this occupation actually pays
ONS Annual Survey of Hours and Earnings, full-time gross annual pay.
- UK pay for this occupation
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £21,885 |
| 25th | £24,282 |
| 50th | £27,035 |
| 75th | £32,536 |
| Region | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| UK 2025 | £21,885 | £24,282 | £27,035 | £32,536 | — |
| East 2025 | — | — | £27,984 | — | — |
| East Midlands 2025 | — | — | £28,804 | — | — |
| London 2025 | — | — | £28,266 | — | — |
| North East 2025 | — | — | £26,362 |
Job titles in this code
What the work involves
Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.
Typical tasks
answers incoming telephone calls from existing or prospective customers
interviews caller to establish the nature of any complaint or the requirements of the client
informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary
advises on services available and sells additional products or services
maintains details of calls received, the action taken as a result of a call and updates customer database as required
arranges for field staff to visit the caller if further assistance is required
Entry routes and qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.