Service Designer
Pontoon · Manchester · posted 21 days ago
Going rate £43,800UK median £48,629
Home Office going rates from
Occupation
Going rate for this occupation: £43,800 · UK median pay £48,629
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£33,155 to £64,103estimated
- Going rate£43,800
- UK median£48,629
View these figures as a table
| Percentile | Pay |
|---|---|
| 25th | £33,155 |
| 50th | £48,629 |
| Going rate | £43,800 |
| UK median | £48,629 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Occupation is eligible for Skilled Worker
- Estimated salary is below the going rate
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and occupation is eligible for Skilled Worker.
- The salary is an estimate from national earnings data, not the employer's figure.
Why
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Service Designer
Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension
The Opportunity
We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed around customer needs while delivering measurable outcomes for the business.
What You'll Be Doing
Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues, and stakeholders to shape service improvements. Translate research and business requirements into practical, user-centred solutions. Measure and demonstrate the impact of service design interventions. Work closely with Product, Operations, Delivery, Technology, and Customer Service teams to drive successful outcomes.
What We're Looking For
Proven experience working as a Service Designer within complex transformation environments. Strong understanding of end-to-end Service Design methodologies and best practices. Experience taking services from problem definition through to execution and adoption. Excellent workshop facilitation, stakeholder engagement, and design-thinking skills. Strong experience creating service blueprints, journey maps, and other Service Design artefacts. Ability to articulate the measurable impact of your work and the outcomes you have delivered. Comfortable challenging assumptions and influencing stakeholders at all levels. Consulting experience is welcomed.
Ideal Background
A dedicated Service Design background Experience delivering customer service transformation initiatives. Experience working across both digital and human service interactions.
Information from public records, not immigration advice.