Customer Success Specialist
AvePoint UK Ltd. · Sydney, New South Wales, Australia · posted 1 day ago
Sponsorship
Sponsorship chance
High
- Licensed for Skilled Worker
- A rating on the licence
- A larger employer
On the public records we hold, sponsorship for this role looks likely: licensed for Skilled Worker, and a rating on the licence.
- The occupation code is not known.
- No salary is stated.
Why
In favour: Licensed for Skilled Worker
AvePoint UK Ltd. is on the register with an active Skilled Worker route (Worker (A rating)).
Home Office register of licensed sponsors
In favour: A rating on the licence
The register shows “Worker (A rating)”, the rating a licence carries when it is not on an action plan.
Home Office register of licensed sponsors
In favour: A larger employer
Companies House records accounts of category “FULL”, filed by companies above the small-company thresholds.
Companies House
Not established: The advert says nothing about sponsorship
We searched the advert for the usual wording in both directions and found none of it.
The advert itself
Not established: Occupation not established
No occupation code has been established for this role, so the eligibility and going-rate checks cannot run.
Immigration Rules Appendix Skilled Occupations
Not established: No salary comparison possible
This role states no salary and we hold no benchmark for the occupation, so it cannot be compared with the going rate.
Immigration Rules Appendix Skilled Occupations
Home Office register of licensed sponsors snapshot
Skilled Worker general salary threshold from
Licence
Licensed sponsor · Skilled WorkerMatched to AvePoint UK Ltd., last seen on the register .
Home Office register of licensed sponsors snapshot
Routes on the licence
| Route | Rating | Status |
|---|---|---|
| Global Business Mobility: Senior or Specialist Worker | Worker (A rating) | Current |
| Skilled Worker | Worker (A rating) | Current |
Going-rate check
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Information from public records, not immigration advice.
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About the Role
We are seeking a proactive and customer-focused Customer Success Specialist to join our Australia and New Zealand Customer Success team.
In this role, you will manage a portfolio of customers across the ANZ region, helping them maximise the value of their investment in AvePoint solutions. You will work closely with customers to drive product adoption, improve customer health, identify risks early, and uncover opportunities for expansion.
This is an excellent opportunity for someone who enjoys learning cloud technologies, building customer relationships, delivering value-driven engagements, and contributing directly to customer retention and growth.
Key Responsibilities
Customer Engagement & Success Management
Manage a portfolio of customers across Australia and New Zealand, with a primary focus on long-tail and mid-market accounts.
Build trusted relationships with key customer stakeholders through regular and proactive engagement.
Conduct customer check-ins, business reviews, product walkthroughs, and adoption discussions.
Help customers understand and realise the value of AvePoint solutions throughout their lifecycle.
Product Adoption & Value Realisation
Conduct health checks and provide recommendations to improve adoption and business outcomes.
Deliver best practice guidance to help customers maximise their investment in AvePoint products.
Drive customer awareness of new features, product enhancements, and relevant solution capabilities.
Customer Risk Management
Proactively identify at-risk customers and develop success plans to improve customer outcomes.
Work closely with customers to address adoption, technical, or business challenges before they impact renewal outcomes.
Retention & Growth
Support customer retention initiatives and renewal success through ongoing engagement and value demonstration.
Identify expansion, cross-sell, and upsell opportunities based on customer needs, usage trends, and business objectives.
Partner with Sales, Customer Success Managers, and Account Executives to support growth opportunities.
Cross-Functional Collaboration
Collaborate closely with Global Support, Product Management, Engineering, Professional Services, and other internal teams.
Serve as the voice of the customer by sharing customer feedback, product challenges, and enhancement requests.
Contribute to customer success programmes, process improvements, and team initiatives.
Qualifications & Experience
Required
3+ years of technical experience in Customer Success, Customer Support, SaaS, or a related customer-facing role, ideally within a SaaS or cloud technology company.
Strong relationship-building, communication skills, problem-solving and organisational skills
Ability to manage multiple customer engagements simultaneously.
Experience working with customer usage data, adoption metrics, or customer health indicators.
Ability to communicate effectively with both technical and business stakeholders.
Working knowledge of Microsoft 365, e.g., Microsoft Teams, SharePoint, Power Platform, or data protection and governance solutions.
(preferred) Experience supporting customer renewals, retention, or expansion initiatives.
(preferred) Familiarity with CRM and Customer Success platforms.
What Success Looks Like
In this role, you will:
Increase customer adoption across your portfolio through proactive engagement.
Improve customer retention and renewal outcomes, by helping customers realise measurable business value from their AvePoint investments.
Reduce customer risk through proactive engagement and intervention.
Deliver a consistently positive customer experience.
Why Join Us?
At AvePoint, we help organisations modernise the digital workplace, secure and govern their data, and accelerate digital transformation. You'll be joining a high-performing Customer Success team that is passionate about helping customers achieve their goals while developing your career in a fast-growing global SaaS business.
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