IT Specialist Team Leader
Flotek · Bridgend · posted 7 days ago
Going rate £55,000UK median £56,438
Home Office going rates from
Occupation
Going rate for this occupation: £55,000 · UK median pay £56,438
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£32,000 to £37,000stated
- Going rate£55,000
- UK median£56,438
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £33,208 |
| 25th | £44,372 |
| 50th | £56,438 |
| 75th | £73,901 |
| 90th | £97,048 |
| Going rate | £55,000 |
| UK median | £56,438 |
Sponsorship
Sponsorship chance
Very low
- The advert rules sponsorship out
- Not matched to a licence on the register
- Salary is below the going rate
The advert itself says the employer will not sponsor for this role, which outweighs everything the public records show.
We hold the employer, the occupation, a stated salary and the advert's own wording.
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Job Title: IT Specialist Team Leader
Location: Pencoed, South Wales (in office)
Salary: £32,000 - £37,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break)
About Flotek:
Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses.
We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the role:
We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function.
You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards.
The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences.
Key Responsibilities:
Team Leadership & People Management
Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture
Specialist Queue Management
Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation
Technical Escalation Management
Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution
Information from public records, not immigration advice.