Technical Cloud Operations Lead

Who we are

At Domino, we build solutions that help the largest, highly regulated organizations adopt AI to accelerate mission-critical use cases. Our platform integrates a streamlined model and app development environment, advanced model, agent, and app hosting capabilities, and novel governance capabilities providing regulator-ready AI at scale. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for over a decade but are still a small team operating with the spirit of a startup. In the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The Cloud Operations team at Domino is building the operating capability that helps us safely and reliably manage a growing fleet of customer cloud environments.

As Domino's cloud footprint grows, we want routine production operations to become increasingly standardized, observable, and easy to execute safely. Cloud Operations sits at the intersection of Customer Experience, Platform Services, Support, and SRE, taking ownership of the day-to-day operating system around cloud changes while partnering with engineering teams to continually improve the underlying tooling.

This is a founding role with an opportunity to shape how the function works. You will help turn recurring production work into clear, repeatable operating paths; identify where better tooling or automation can remove operational friction; and create a model that can scale without requiring engineering involvement in every routine change.

What your impact will be

Establish and help shape Domino's Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.

Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.

Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.

Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.