Office Manager

Purpose:

The Office Manager is responsible for managing the day-to-day office, HR, finance and compliance functions of the business.

Working within a small, hands-on team in a fast-paced manufacturing environment, the role requires a high level of autonomy, personal accountability, and the ability to ensure critical business processes are delivered accurately, efficiently, and on time.

Combining strong HR, organisational and operational skills with a practical, hands-on approach, the postholder will partner with colleagues across the organisation to strengthen people practices, support the effective running of office and operational functions, ensure compliance, and contribute to a positive, productive working environment.

Responsibilities:

HR & People Management:

Lead the administration of BrightHR, ensuring accurate management of attendance, leave, employee records, training and performance processes. Manage HR policies, procedures, employee records, contracts, right-to-work documentation, training records and compliance documentation. Act as a trusted point of contact for employees and managers, providing guidance on day-to-day HR matters and supporting the fair and consistent management of employee relations issues, including disciplinary, grievance, absence and performance matters. Coordinate recruitment, onboarding and induction activities, ensuring new employees receive the support and information needed to succeed. Coordinate appraisal, performance and development processes, supporting managers to track objectives and development plans. Manage internal and external training activities, including compliance, safety and technical training.

Operations & Office Management:

Coordinate communication across production, technical and office teams, ensuring information is shared clearly and consistently through channels including email, noticeboards, BrightHR and team briefings. Communicate business updates, policy changes, health and safety information and company announcements. Coordinate planned maintenance activities for machinery and facilities. Ensure business processes, records and office resources are maintained accurately and efficiently. Maintain a safe, organised and efficient office environment.

Finance & Business Administration:

Manage rent invoicing, customer account reconciliations and credit control activities. Complete bank reconciliations and maintain accurate financial records. Produce spending reports and identify significant trends or concerns. Maintain accurate financial and business documentation to support operational and compliance requirements.