Group Junior Network Engineer

There’s plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales.

Purpose: Responsible for administering the group’s IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer / Strategy / Plan Network •Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services

•Collaborate with Lead Network Architect with network related projects.

•Administer network devices and services (e.g., switches, routers, firewalls, access points,) •Implement changes to network configurations following best practices. •Manage and maintain all data centres health including specialist hardware – CCTV, UPS •Support vulnerability remediation and security audits for network infrastructure •Maintain accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable. •Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. •Administering changes to configuration on Firewalls including whitelisting

Implementations •Responsible for IT implementations at all sites including Head Office, Warehouse, Stores, Showrooms •Managing site schedules ensuring all tasks are completed in a timely manner •Monitoring and managing stock levels to ensure availability at all times •Visit sites to fix any implementation related incidents or action any request raised via the IT Service Desk •Ensuring that the company standardisation is adhered to at all times. •Work to agreed SLA’s whilst offering a high level of service. •Produce support documentation as appropriate following company templates. Service •Act as a point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s •Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels •Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive First Contact Fix rates •Train and develop the Service Desk team on new solutions and services to help them support them to a high standard People/Leadership •Provide help and support to the Service Desk where required