Client Support Accountant

CLIENT SUPPORT ACCOUNTANT - 12 Month FTC

Trinity Estates • Competitive • Hybrid - Hemel Hempstead

ROLE OVERVIEW

You will play a pivotal role at the intersection of property management and finance, providing accurate, timely and transparent accounting that underpins great service for our clients and residents. As a trusted specialist, you will bring composure, clarity and a solutions mindset to complex service charge accounting, ensuring every development’s finances are well-managed and clearly communicated.

Working closely with Property Managers, clients and auditors, you will take ownership of end-to-end accounting cycles, transforming data into reliable accounts, insightful reports and smooth year-end processes. Your professionalism and attention to detail will help deliver a consistent, high-quality experience across a varied UK portfolio.

ROLE EXPECTATIONS

Most days you will prepare, review and reconcile service charge accounts, answer client and leaseholder queries, and collaborate with Property Managers to keep each development’s finances running smoothly. You will manage year-end packs and audits, monitor cashflow and ledgers, and provide clear, proactive updates that build confidence and reduce queries.

WHAT SUCCESS LOOKS LIKE

On-time, audit-ready year-end packs with minimal adjustments or queries. Accurate ledgers, reconciliations and cash positions across your portfolio at all times. Clear, proactive communication that resolves client and leaseholder queries quickly. Meaningful financial insights that support better budgeting and cost control. Robust process control and documentation that improves efficiency and reduces risk. Strong relationships with Property Managers, suppliers and auditors built on trust and reliability.

HOW YOU'LL SPEND MOST OF YOUR TIME

Preparing and finalising service charge accounts, including accruals, prepayments and journals. Completing bank, control and service charge reconciliations and resolving discrepancies. Managing year-end processes: packs, working papers, audit liaison and sign-offs. Monitoring AR/AP ledgers, investigating variances and supporting cashflow management. Partnering with Property Managers on budgets, forecasts and client reporting. Responding to client and leaseholder queries with clear, timely and accurate information.

WHO THIS ROLE IS FOR

You are detail-driven, organised and comfortable owning end-to-end accounting cycles. You communicate clearly and calmly, translating complex finance into plain English. You take pride in accuracy, deadlines and doing things right the first time. You collaborate naturally and build positive relationships across teams and with clients. You are proactive, resilient and focused on continuous improvement.