Level 3 Support Analyst - AI Specialist
Anaplan Limited · York, United Kingdom · posted 12 days ago
Going rate £54,900UK median £60,288
Home Office going rates
Occupation
2133IT business analysts, architects and systems designers
Going rate for this occupation: £54,900 · UK median pay £60,288
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£41,289 to £73,766estimated
- Going rate£54,900
- UK median£60,288
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £35,504 |
| 25th | £45,860 |
| 50th | £60,288 |
| 75th | £81,932 |
| 90th | £100,418 |
| Going rate | £54,900 |
| UK median | £60,288 |
Sponsorship
Sponsorship chance
High
- Licensed for Skilled Worker
- Occupation is eligible for Skilled Worker
- Estimated salary is below the going rate
On the public records we hold, sponsorship for this role looks likely: licensed for Skilled Worker, and occupation is eligible for Skilled Worker.
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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating
our wins – big and small.
Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Join our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions.
Your Impact
Investigate and diagnose complex technical issues raised through support tickets
Build deep product knowledge across Anaplan’s platform and tools (including Grafana)
Act as an AI and Machine Learning (ML) subject matter expert
Collaborate with other teams to guide customers through complex technical solutions
Raise and track product bugs when you identify them
Communicate investigation progress and outcomes clearly to internal teams
Lead release reviews and onboard new product features to global support teams
Document detailed investigations and share technical knowledge within the team
Drive initiatives that improve quality and efficiency
Lead by example in all your work
Guide and mentor junior colleagues in both technical and professional skills
Provide 24/7 emergency support for critical customer issues through our on-call rota
Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage
Your qualifications
Information from public records, not immigration advice.