Senior Customer Engineer - Pre & Post Sales
Pendo.io.UK Ltd · London, UK · posted today
Going rate £55,200UK median £57,625London £66,711
Occupation
3556Sales accounts and business development managers
Going rate for this occupation: £55,200 · UK median pay £57,625
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£59,961 to £87,061estimated
- Going rate£55,200
- UK median£57,625
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £32,651 |
| 25th | £43,049 |
| 50th | £57,625 |
| 75th | £79,598 |
| 90th | £106,958 |
| Going rate | £55,200 |
| UK median | £57,625 |
Sponsorship
Sponsorship chance
Very high
- Licensed for Skilled Worker
- Occupation is eligible for Skilled Worker
- Estimated salary clears the going rate
On the public records we hold, sponsorship for this role looks likely: licensed for Skilled Worker, and occupation is eligible for Skilled Worker.
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The Team + The Role
Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion.
The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.
As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.
This role is based in our London office.
What this looks like day-to-day
New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.
Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
Information from public records, not immigration advice.