Support Analyst
Palantir Technologies UK Limited · London, England, United Kingdom · posted 3027 days ago
Going rate £54,900UK median £60,288London £74,574
Home Office going rates
Occupation
2133IT business analysts, architects and systems designers
Going rate for this occupation: £54,900 · UK median pay £60,288
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£56,727 to £101,347estimated
- Going rate£54,900
- UK median£60,288
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £35,504 |
| 25th | £45,860 |
| 50th | £60,288 |
| 75th | £81,932 |
| 90th | £100,418 |
| Going rate | £54,900 |
| UK median | £60,288 |
Sponsorship
Sponsorship chance
Very high
- Licensed for Skilled Worker
- Occupation is eligible for Skilled Worker
- Estimated salary clears the going rate
On the public records we hold, sponsorship for this role looks likely: licensed for Skilled Worker, and occupation is eligible for Skilled Worker.
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Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore. Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team. Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following: Main Responsibilities
- First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
- Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
- Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
- Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
- Foster client relationships that arise from support interactions.
- Improve products and processes by identifying reoccurring problems that are reported.
- Contribute articles to the technical knowledge base.
- Ability to work irregular hours on occasion such as weekends.
- Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
- Ability to communicate effectively with both non-technical users and highly technical users.
- Ability to prioritise and balance multiple tasks.
- Willingness to research and figure out complex software systems.
Information from public records, not immigration advice.