Supporter care operations officer

Location: Contracted to our Peterborough office with the flexibility for hybrid working Salary: £26,500 – £29,000 depending on experience Hours: Full time, 37.5 hours per week (Monday to Friday) Contract: Permanent Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for our supporters. The Role

Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care Carry out Gift Aid validation, reporting and reconciliation Administer direct debits and process donations accurately and efficiently Respond to supporter enquiries, including via social media channels Identify opportunities to improve ways of working and enhance the supporter journey Ensure all processes are completed accurately, efficiently and to a high standard

What We're Looking For

Experience of working in a customer services role, with strong administration and telephone skills Experience interacting with customers through social media channels Ability to plan and prioritise tasks effectively Competent in Microsoft Office products, with intermediate-level Microsoft Excel skills Confident reconciling differences in figures, for Gift Aid validation, monthly reporting and other tasks

About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever. At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease. How to Apply Please complete the online application form and submit together with your CV. Closing date: Thursday 17 September 2026. Telephone interviews will be held week commencing 21 September 2026. Interviews will be held in our Peterborough office week commencing 28 September 2026. We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. No agencies please. You may have experience in the following: Supporter Care Officer, Customer Service Administrator, Donor Care Officer, Supporter Services Officer, Fundraising Administrator, Gift Aid Officer, Finance Administrator, Customer Care Advisor, Donations Officer, Charity Administrator, Not for Profit, NFP, Third Sector, Charities, etc