Mechanical Service Engineer

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Mechanical Service Engineer

Title: Mechanical Service Engineer

Role and Responsibilities:

Responsible for the installation, service and maintenance of machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects Applies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives. Effectively utilizes IT systems (in-house and standard applications) Maintains skill base necessary and consistent with machinery and carton technology Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes Reports on progress of projects / assignments to all internal and external stakeholders Conducts audits, evaluations and assessment of machine systems / performance results Liaises with other companies / OEM’s working on common projects

Qualifications and knowledge:

4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous Technical training with graduation or education of industrial or mechanical engineering Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience. Working knowledge of continuous improvement methods, i.e. Six Sigma methodology Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary. Higher level of English reading, writing and speaking skills Full clean driving license Effective communicator, both orally and written, with internal and external customers Successfully identifies root causes and resolves problemsand issues Develops positivecustomer relationships throughcustomer-focused mindset, build trust Is a team player,works well with others inside and outsidethe organization Detail-orientated and technically minded Is a self-starter, has initiative, can effectively work independently with minimal direct supervision Effectively managestime, plans, projectsand related tasks Flexible approachto ensure timelyand professional serviceto support customer and the internal manufacturing process Continuously meet targets and objectives, accountable for results