Software Support Analyst
Oscar Technology · Surrey · posted 21 days ago
Going rate £54,900UK median £60,288
Home Office going rates from
Occupation
2133IT business analysts, architects and systems designers
Going rate for this occupation: £54,900 · UK median pay £60,288
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£30,000 to £35,000stated · below the range ONS published
- Going rate£54,900
- UK median£60,288
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £35,504 |
| 25th | £45,860 |
| 50th | £60,288 |
| 75th | £81,932 |
| 90th | £100,418 |
| Going rate | £54,900 |
| UK median | £60,288 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Salary is below the going rate
- Occupation is eligible for Skilled Worker
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary is below the going rate.
We hold the employer, the occupation, a stated salary and the advert's own wording.
Why
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Software Support Analyst
£30,000 - £35,000 | Permanent | Surrey
Are you someone who enjoys actually getting to the bottom of technical problems , rather than simply logging tickets and passing them on?
We're working with an established software business looking to add a Software Support Analyst to their close-knit technical team, supporting a specialist cloud-hosted application used by customers across the UK.
This is a great opportunity for someone with a background in application support, software support or technical support who wants to develop stronger technical skills while becoming a genuine expert in the product they support.
The Company
You'll be joining an established software business that develops and supports its own specialist application, used by organisations to manage key business processes from initial estimating and job planning through to invoicing.
Because the software is developed in-house, this isn't a traditional service desk environment where you'll spend your day resetting passwords or escalating tickets elsewhere.
Instead, you'll work closely with customers, developers and the wider technical team to investigate application issues, understand what has gone wrong and find a resolution .
The business has a small, experienced and supportive team, making this an excellent environment for someone who wants to take ownership of their work, build strong product knowledge and develop over the long term.
What You'll Be Doing
As a Software Support Analyst, you'll be responsible for supporting customers using the company's bespoke cloud-hosted application.
Your day-to-day responsibilities will include:
Providing technical and application support to customers Investigating software issues through to resolution Troubleshooting application, configuration and data-related problems Using SQL Server to investigate issues within the application and its database Reproducing reported problems to identify potential software defects Working closely with the development team where bugs or more complex issues are identified Supporting software releases, updates and deployments Communicating clearly with customers throughout the investigation process Documenting fixes, recurring issues and technical solutions Building an in-depth understanding of the software and how customers use it
What We're Looking For
We're interested in speaking with people who have experience within areas such as:
Application Support Software Support Technical Support Product Support 2nd Line Support
Information from public records, not immigration advice.