Renewals Manager

About the role:

Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?

We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.

Responsibilities:

Develop professional and personal relationships with key stakeholders within each customer account

Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage

Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth

Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.

Be able to communicate feedback and insights to the business. to improve product and customer experience

Serve as an advocate for our customers and set appropriate expectations

Leverage data to effectively guide meaningful customer conversations

Facilitate business reviews to accomplish goals and opportunities

Help identify opportunities for improvement in existing processes

Required Skills / Experience:

2+ years working in Renewals / Customer Success role

Ability to react and adapt to potential rapid shifts in priorities and organizational policies

Strong negotiation and objection handling skills that allow for value-based contract negotiations

Strong process management and detail oriented skills

Strong customer management skills, including soft skills

Additional Job details

The base salary range for this position is $100k - 120k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.