Technical Support Engineer - EMEA
Sigma Computing UK Limited · London, UK · posted 30 days ago
Going rate £42,500UK median £44,843London £54,713
Home Office going rates
Occupation
Going rate for this occupation: £42,500 · UK median pay £44,843
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£42,808 to £68,281estimated
- Going rate£42,500
- UK median£44,843
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £27,854 |
| 25th | £35,086 |
| 50th | £44,843 |
| 75th | £55,963 |
| Going rate | £42,500 |
| UK median | £44,843 |
Sponsorship
Sponsorship chance
Moderate
- Licensed for Skilled Worker
- Estimated salary clears the going rate
- A rating on the licence
On the public records we hold, sponsorship for this role looks possible: licensed for Skilled Worker, and estimated salary clears the going rate.
- The salary is an estimate from national earnings data, not the employer's figure.
Sign in to see how you fit and draft a cover letter
We read this advert for what it asks, check each line against your CV and show you the evidence for every judgement.
Sign inFull advert
About the role:
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What you will be doing:
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Qualifications we are looking for:
Industry experience supporting enterprise products for data analytics.
Computer Science fundamentals. Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills
A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
Desire to be a great teammate and have fun at work
Highly Desirable Skills & Experiences
Supporting a cloud service in production
Experience working with Snowflake, Redshift, BigQuery
Knowledge of GCP, AWS
Startup experience
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Information from public records, not immigration advice.