IT Support Engineer - Law Firm
Clear Legal & Financial Recruitment · London · posted 25 days ago
Going rate £45,600UK median £48,907London £55,835
Home Office going rates from
Occupation
Going rate for this occupation: £45,600 · UK median pay £48,907
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£40,000 to £45,000stated
- Going rate£45,600
- UK median£48,907
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £36,407 |
| 25th | £40,104 |
| 50th | £48,907 |
| 75th | £66,230 |
| Going rate | £45,600 |
| UK median | £48,907 |
Sponsorship
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- A recruitment agency posted this advert, so the employer who would hold the licence is not named.
Why
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Our client is seeking a proactive IT Support Engineer to join its law firm in central London. Hybrid working is available.
The role will be providing first-line technical support to legal professionals and business support staff within a fast-paced professional services environment. The successful candidate will act as the first point of contact for IT queries, delivering reliable technical support across desktop systems, Microsoft 365, mobile devices, business applications and IT infrastructure.
Key Responsibilities
- Act as the first point of contact for IT support requests by telephone, email, helpdesk and in person
- Log, prioritise, investigate and resolve incidents and service requests within agreed service levels
- Escalate complex technical issues where appropriate
- Configure, deploy and support computers, laptops, printers, mobile devices and peripherals
- Deliver IT inductions for new starters and work experience students
- Provide support for Microsoft Windows, Microsoft 365, Outlook, Teams and standard business applications
- Assist with user account administration, password resets and access management
- Support document management, legal and practice management systems
- Set up meeting rooms, video conferencing and audio-visual equipment
- Maintain accurate IT service management records
- Carry out software installations, updates, system checks and equipment builds
- Support employee onboarding and offboarding, including hardware and account setup
- Maintain IT asset registers and equipment inventories
- Follow IT security, data protection and cybersecurity procedures
- Assist with IT projects, office moves and technology rollouts
Requirements
- Experience within a law firm or professional services environment
- Previous experience in a first-line IT support or service desk role
- Strong knowledge of Microsoft Windows 10/11
- Experience supporting Microsoft 365, Outlook, Teams and Office applications
- Basic understanding of Active Directory and user account administration
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP and VPN
- Experience supporting desktop hardware, laptops, printers and mobile devices
- Strong troubleshooting and problem-solving skills
Information from public records, not immigration advice.