IT Senior Service Manager
Trusted Technology Partnership · Ringwood · posted 2 days ago
Going rate £55,000UK median £56,438
Home Office going rates from
Occupation
Going rate for this occupation: £55,000 · UK median pay £56,438
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£40,000stated
- Going rate£55,000
- UK median£56,438
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £33,208 |
| 25th | £44,372 |
| 50th | £56,438 |
| 75th | £73,901 |
| 90th | £97,048 |
| Going rate | £55,000 |
| UK median | £56,438 |
Sponsorship
Sponsorship chance
Very low
- Not matched to a licence on the register
- Salary is below the going rate
- Occupation is eligible for Skilled Worker
On the public records we hold, sponsorship for this role looks unlikely: not matched to a licence on the register, and salary is below the going rate.
We hold the employer, the occupation, a stated salary and the advert's own wording.
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IT Senior Service Manager
Position: Senior Service Manager
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services.
You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team.
As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.
Duties Include:
Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement.
Skills and Experience:
Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.
The role is subject to a standard clear DBS being received.
The Package:
Information from public records, not immigration advice.