IT Operations Manager

IT Operations Manager is sought by a high-growth FinTech based in Nottingham that operates at the forefront of AI innovation across financial services. As the business continues to grow internationally, they're looking for an experienced IT Operations Manager to take ownership of their corporate IT environment and help build a secure, scalable and well-run technology operation. This is a hands-on role for someone who relishes the autonomy to drive change. You'll own the day-to-day IT environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes. This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with the business. If you're someone who spots an inefficient process and immediately starts thinking about how it could be simplified, automated or improved, this could be a great opportunity. The Role As IT Operations Manager, you'll take ownership of corporate IT operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations. You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered. Your responsibilities will include:

• Owning the day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints.
• Managing the complete device lifecycle through Intune and Autopilot, including configuration, compliance, applications, procurement and secure disposal.
• Managing identity and access processes across joiners, movers and leavers.
• Administering MFA, Conditional Access, group-based access and privileged access controls.
• Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management.
• Managing MSP and technology supplier performance and holding external partners accountable for service delivery.
• Coordinating IT incidents, recurring problem analysis and appropriate escalation.
• Supporting the operation of corporate security controls and maintaining evidence for ISO 27001.
• Helping the organisation prepare for future SOC 2 requirements.
• Maintaining accurate SaaS, licensing, asset and access records.
• Identifying duplicated, unused, unmanaged or potentially high-risk technology across the business.