Product Owner (Claims)

We are recruiting for a Product Owner (Claims) on behalf of one of the UK's largest insurance-led organisations, providing critical financial protection to consumers across a major national industry. The business is partway through a large-scale digital transformation, modernising its core platforms and ways of working to deliver a faster, smarter claims experience. This role sits right at the centre of that change, working alongside major transformation partners and cross-functional digital teams.

The successful candidate will own the end-to-end claims product roadmap and drive continuous improvement within an agreed change budget, balancing near-term system stabilisation with a multi-year roadmap towards automation, AI-assisted decision making and straight-through processing (STP) for low-complexity claims. This is a senior, hands-on role that calls for a strong insurance background, covering policies, claims triage, fraud detection and indemnity settlement, paired with genuine curiosity and a bias towards continuous improvement.

Key Responsibilities

Working with the Consumer Experience Director and Claims Director to define the claims product vision and roadmap, translating business strategy into a prioritised backlog. Setting and communicating a phased STP strategy with clear milestones and success metrics, and tracking product-level performance against them. Playing a leading role in the transformation programme, including helping design new operating models and embedding good product practice within the team. Maintaining a single, transparent, prioritised backlog as the primary intake point for change requests and improvement ideas, ensuring documentation is complete and fit for ongoing continuous improvement. Supporting the structured handover of knowledge, products and delivery ownership from the current Claims system programme into BAU, including planning for retention and succession within a long-tenured, highly experienced team. Identifying and prioritising automation opportunities across the claims lifecycle, and articulating trade-offs between cost, scope, sequencing, value and delivery capacity to support decision-making. Co-ordinating delivery across IT teams within an agile, matrix-managed environment, agreeing clear goals for each delivery cycle and aligning product priorities with available capacity and wider IT priorities. Ensuring strong product governance throughout, particularly as AI capabilities are integrated into claims processes. Overseeing testing, data migration and cutover planning for legacy-to-new platform transitions.

Key Requirements

Demonstrable Product Owner experience in a digital/IT environment within insurance, ideally at a senior level with 5+ years in claims. Confident in presenting to and influencing C-suite stakeholders. Solid understanding of automation technologies and working knowledge of AI/ML applications in insurance, along with strong product governance experience. Experience working with data teams to define requirements, interpret model outputs and challenge assumptions. Strong grounding in Agile product delivery principles, including roadmap ownership, backlog and demand management, prioritisation frameworks and value-based decision making. Understanding of UK insurance regulation and of governance, risk and compliance requirements in IT delivery. Certified Scrum Product Owner (CSPO) or equivalent.