Senior Case Worker

About the Role

Are you a proactive organiser who thrives on keeping complex work moving?

As a Senior Case Worker within NRC Operations, you’ll be the vital link between our medical experts, internal teams and clients - ensuring cases progress smoothly, reports are delivered on time, and expert relationships are managed with care and confidence.

This is a brilliant opportunity for someone who enjoys problem-solving, building trusted relationships and improving how things work, while playing a key role in a growing medico-legal service that is embracing smarter systems, automation and continuous improvement.

Why Join Us?

Be part of a growing specialist medico-legal service with a clear purpose. Build strong relationships with respected medical experts and internal teams. Play a visible role in improving case progression, service delivery and operational efficiency. Contribute to smarter, more streamlined ways of working, including automation and process improvement. Join a team where organisation, initiative, professionalism and collaboration are genuinely valued.

Job Opportunity

This is a hands-on, relationship-focused role at the heart of NRC Operations. As our Senior Case Worker, you’ll help keep complex medico-legal cases moving by coordinating expert input, supporting report progression, managing key relationships, and ensuring work is delivered accurately and on time.

This role is fixed term until the end of May 2027 as maternity cover.

You’ll be a trusted point of contact for our medical experts, internal teams and operational colleagues - helping to create clarity, momentum and confidence across each stage of the case journey. From matching experts to cases, monitoring report timelines, resolving issues and spotting potential delays early, you’ll play a vital role in making sure our service runs smoothly and professionally.

This role would suit someone who enjoys variety, ownership and problem-solving. You’ll need to be highly organised, confident communicating with different stakeholders, and comfortable working with systems, trackers and operational workflows. You’ll also have the opportunity to contribute to smarter ways of working as NRC continues to improve processes, increase visibility and make better use of technology and automation.

We’re looking for someone who brings energy, attention to detail and a collaborative approach - someone who takes pride in doing things well, builds strong working relationships, and wants to make a meaningful contribution to a specialist service where quality, responsiveness and trust really matter.