Enterprise Customer Success Manager - Central
Sigma Computing UK Limited · Remote · posted 15 days ago
Going rate £50,100UK median £53,703
Home Office going rates from
Occupation
2432Marketing and commercial managers
Going rate for this occupation: £50,100 · UK median pay £53,703
Home Office going rates from
Where this salary sits
- UK pay for this occupation
- This role£39,645 to £69,510estimated
- Going rate£50,100
- UK median£53,703
View these figures as a table
| Percentile | Pay |
|---|---|
| 10th | £31,996 |
| 25th | £39,645 |
| 50th | £53,703 |
| 75th | £69,510 |
| Going rate | £50,100 |
| UK median | £53,703 |
Sponsorship
Sponsorship chance
High
- Licensed for Skilled Worker
- Occupation is eligible for Skilled Worker
- Estimated salary is below the going rate
On the public records we hold, sponsorship for this role looks likely: licensed for Skilled Worker, and occupation is eligible for Skilled Worker.
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About Sigma Computing
Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Key Responsibilities:
Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
Required Skills / Experience:
Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Information from public records, not immigration advice.